Frequently Asked Questions

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Policies

RETURNS OF NON-CUSTOM ITEMS

If an issue arises prior to printing and/or shipping, please reach out to us at tumbleweedcustomprinting@gmail.com and we will work with you to find a solution. Once items are shipped, we are unable to provide a refund, unless the product is returned in new condition. We are always happy to help, so just reach out with concerns.

RETURNS OF CUSTOM ITEMS

Due to the nature of custom printed items and the inability to re-sell a custom item, we do not offer cancellations or refunds once the order is printed. If you have questions, please email us at tumbleweedcustomprinting@gmail.com and we will be happy to let you know if your order has been printed.

DAMAGES

If your order is damaged, please send us an email with your order number, a description of the issue, and clear photos that show the issue, including a photo using a ruler to illustrate the size of the issue. We will work with you to find a solution that may include returning the project for a refund or replacement.

Returns of Non-Custom Items

We accept returns of non-custom items that are in new, unused condition within 14 days of delivery.

To request a return, please contact us at tumbleweedcustomprinting@gmail.com within 14 days of receiving your order. Include your order number and reason for the return.

Customers are responsible for return shipping costs for non-defective items.

Please contact us before shipping anything back so we can provide return instructions.

Returned products must be in their original, unused condition. Once the return is received and inspected, an eligible refund will be issued to the original payment method.

If an item arrives damaged, defective, or incorrect, please refer to our Damaged, Defective, or Incorrect Orders policy.

Custom Orders and Cancellations

Because custom-printed products are made specifically for each customer, custom orders cannot be canceled once production has begun.

Custom items that have been produced correctly according to the order specifications are not eligible for returns or refunds due to a change of mind.

If you need to change or cancel an order before production begins, please contact us as soon as possible. We will do our best to accommodate your request.

Damaged, Defective, or Incorrect Orders

We want you to receive your order in excellent condition!

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at tumbleweedcustomprinting@gmail.com.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem
A photograph with a ruler, when relevant to a size or measurement concern

We will review the issue and work with you toward an appropriate resolution, which may include a replacement, refund, or other remedy.

Questions or Concerns

We're always happy to help! Please email tumbleweedcustomprinting@gmail.com with any questions about your order, cancellations, or returns.

Nothing in this policy limits any rights or remedies provided by applicable law.

Processing and Turnaround Times

Our typical production turnaround time for custom-printed products is 7–14 business days, excluding weekends, holidays, and shipping time.

Production begins once we have received all necessary artwork, order details, and any required proof approvals.

Turnaround times are estimates and may vary depending on order volume and project requirements. For current updates or questions about your order, please contact us.

Shipping Methods and Delivery

Tumbleweed Custom Printing ships orders using USPS and UPS.

Available shipping methods and rates are displayed at checkout. Delivery times vary based on the selected shipping service and destination.

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Please note: Production turnaround time and shipping transit time are separate. Estimated delivery dates provided by shipping carriers are not guaranteed by Tumbleweed Custom Printing.

Shipping Addresses and Delivery Issues

Please verify that your shipping address is accurate before completing checkout.

If you notice an address error, contact us immediately. We will do our best to correct it before shipment.

Once a package has been transferred to USPS or UPS, delivery is handled by the carrier.

If your package is delayed, missing, marked delivered but not received, or arrives damaged, please contact us at tumbleweedcustomprinting@gmail.com with your order number and details of the issue.

We will help review the situation and assist with available carrier claims or other appropriate resolutions.

Local Pickup — Rio Rancho, New Mexico

Local pickup is available for customers in the Rio Rancho, Albuquerque, and Santa Fe areas.

To request pickup, select Pickup in Store during checkout.

Once your order is ready, we will contact you to coordinate a pickup time. Pickup is by arrangement; please wait for confirmation before arriving.

Our pickup location is in Rio Rancho, New Mexico.

Order Confirmations and Questions

You will receive an order confirmation email after completing your purchase.

When your order ships, a separate shipping confirmation will be sent with available tracking details.

For shipping questions, please email tumbleweedcustomprinting@gmail.com and include your order number and a brief description of your concern.

Frequently Asked Questions

Our current turnaround time is typically 7-14 business days. This does not include weekends, holidays, or shipping time.

Yes! We offer custom printing on faux leather, marine vinyl, adhesive vinyl, wrapping paper, and other specialty materials.

No. We specialize in helping makers and small businesses order exactly what they need, with no minimum order requirements.

We print on premium faux leather, marine vinyl, adhesive vinyl, wrapping paper, and other creative crafting materials.

Yes! Our custom-printed materials are produced in-house at Tumbleweed Custom Printing, allowing us to maintain quality and consistency throughout the printing process.

Absolutely! We partner with independent artists to bring hand-drawn, original artwork to life on custom printed materials for makers and creators.

Cut & Sew panels are pre-designed, printed pattern pieces used to create bags, wallets, and accessories. Each design includes specific pieces needed for the project, depending on the pattern. Some include only featured exterior panels, while others offer a complete exterior set.

Cut & Sew panels help makers save time on cutting and layout while purchasing the printed pieces they need. Additional materials, such as lining, stabilizers, and hardware, may be required.

Bag Rapports are coordinated printed material sets designed for bag makers. Each rapport includes one main artwork panel and two coordinating prints, giving makers matching materials for bags, wallets, and accessories.

Available Sizes:

18" × 52" Roll: One 18" × 18" main panel and two 17" × 18" coordinating prints.
12" × 52" Roll: One 12" × 12" main panel and two 12" × 20" coordinating prints.

Additional materials may be needed depending on your chosen pattern.

Absolutely! We offer custom printing using your own artwork or designs on faux leather, marine vinyl, adhesive vinyl, wrapping paper, and other specialty materials.

There are no minimum order quantities! Simply select the custom printing product and material that fits your project, upload your artwork, and choose your preferred size.

Artwork Requirements:

Artwork should be at least 300 DPI at the intended print size for the best print quality.
Artwork must be seamless if you want a continuous, repeating pattern without visible breaks.
Non-seamless artwork may be used for individual images or placement prints.
You must own the artwork or have permission to reproduce it.

Need help preparing your artwork or making a design seamless? Additional artwork preparation services may be available for a fee.

Questions? Contact us at tumbleweedcustomprinting@gmail.com.