Refund and Cancellation Policy

Returns of Non-Custom Items

We accept returns of non-custom items that are in new, unused condition within 14 days of delivery.

To request a return, please contact us at tumbleweedcustomprinting@gmail.com within 14 days of receiving your order. Include your order number and reason for the return.

Customers are responsible for return shipping costs for non-defective items.

Please contact us before shipping anything back so we can provide return instructions.

Returned products must be in their original, unused condition. Once the return is received and inspected, an eligible refund will be issued to the original payment method.

If an item arrives damaged, defective, or incorrect, please refer to our Damaged, Defective, or Incorrect Orders policy below.

Custom Orders and Cancellations

Because custom-printed products are made specifically for each customer, custom orders cannot be canceled once production has begun.

Custom items that have been produced correctly according to the order specifications are not eligible for returns or refunds due to a change of mind.

If you need to change or cancel an order before production begins, please contact us as soon as possible. We will do our best to accommodate your request.

Damaged, Defective, or Incorrect Orders

We want you to receive your order in excellent condition!

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at tumbleweedcustomprinting@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the problem

• A photograph with a ruler, when relevant to a size or measurement concern

We will review the issue and work with you toward an appropriate resolution, which may include a replacement, refund, or return of the affected item.

Nothing in this policy limits any rights or remedies available under applicable law.