Shipping & Delivery Policy

Production & Processing Times

Our standard turnaround time for custom-printed products is 7–14 business days, excluding weekends, holidays, and shipping transit time.

Production begins once all required artwork and order details have been received, including approval of a digital proof if one has been requested. Digital proofs are provided upon request and are not automatically included with every order.

Turnaround times are estimates and may vary depending on order volume, product availability, and the complexity of your order.

Shipping Methods & Delivery

Tumbleweed Custom Printing ships orders using USPS and UPS. Available shipping methods and rates are displayed at checkout.

Shipping transit time is separate from production time. Delivery estimates are not guaranteed, and carrier delays may occur after an order has shipped.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping Addresses & Delivery Issues

Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error, please contact us immediately. We will do our best to correct the address before shipment.

If your package is lost, arrives damaged, or is marked delivered but cannot be located, please contact us so we can help investigate and determine the appropriate next steps.

For shipping questions, email tumbleweedcustomprinting@gmail.com with your order number and a brief description of the issue.

Local Pickup

Local pickup is available in Rio Rancho, New Mexico, for customers in the Rio Rancho, Albuquerque, and Santa Fe areas.

To arrange pickup, select “Pickup in Store” at checkout.

When your order is ready, we will contact you to coordinate a pickup time. Pickup is by arrangement only, and contactless pickup may be available upon request.

International Shipping, Duties & Taxes

International orders, including shipments to Canada, may be subject to customs duties, import taxes, brokerage fees, or other charges assessed by the destination country or shipping carrier.

These additional charges are the responsibility of the customer unless otherwise specified at checkout. Tumbleweed Custom Printing does not control customs processing times or fees.

Questions?

Please contact us at tumbleweedcustomprinting@gmail.com with your order number. We're happy to help with shipping and delivery questions.